Frequently Asked Questions

 

What types of tasks can you help with?

I provide comprehensive business support services designed to meet the needs of busy professionals, including business managers, operations managers, and accounts assistants. My services are ideal for small businesses, start-ups, and entrepreneurs who need reliable, remote support.

Here’s what I can help with:

• General administration
• Email and calendar management
• Invoice tracking and data entry
• Accounts Payable and Accounts Receivable support
• Order processing and fulfilment
• Customer relationship management (CRM)
• Social media management (content creation, scheduling, and engagement)
• Document creation and formatting
• Sage, Xero, and SAP assistance
• Mailchimp campaigns and newsletter setup
• Excel spreadsheets and reporting
• Branding and marketing support using Canva and Adobe

Whether you're looking for part-time support, project-based help, or ongoing monthly assistance, I tailor my services to suit your business goals. If you’re unsure whether I can help with a specific task, feel free to get in touch — I’m always happy to chat.

Do you work evenings or weekends?

Yes — I provide flexible support and am available outside of typical 9–5 hours. I understand that business doesn’t always fit into a traditional schedule, so I’m here when you need me, including evenings and weekends for urgent tasks.

How does payment work?

All packages are paid upfront before any work begins. There are no refunds, but if you don’t use your package that month, it can be rolled over and used at a later date.

Do you offer custom packages?

Yes! I understand that every business is different, so if none of the standard packages suit your needs, I’m happy to discuss a tailored solution just for you.

How quickly will I receive the Invoice Tracker if I purchase it?

If you purchase the Invoice Tracker add-on, you’ll receive a basic unbranded Excel tracker via email within 24 hours of purchase.

Will I need to provide you with equipment or system access?

If your systems require special software or internal access, you may need to provide a company laptop. Alternatively, I can use my own secure laptop protected with Norton Security, as long as you’re comfortable with remote access.

Is our information kept confidential?

Absolutely. Confidentiality is a top priority. Any access details, passwords, or sensitive information will be handled securely and disposed of at the end of the working relationship or package, unless otherwise agreed.

Can we meet before getting started?

Yes! I always recommend a Zoom or face-to-face meeting before starting to ensure we’re aligned on your needs, expectations, and goals. Communication is key to a successful working relationship.

How long does a support package last?

Most packages run for 30 days, giving you ongoing support without long-term commitment. You can renew at the end of each period or upgrade/downgrade based on your changing needs.

What if I need help urgently?

I'm just a message away. If something unexpected comes up, I’ll do my best to respond quickly and provide support—even at short notice.

Do you have any qualifications or experience?

Yes, I hold a business qualification and have several years of hands-on experience supporting busy professionals and small businesses. I’m highly organised, detail-oriented, and confident using a wide range of industry tools and platforms including:

• Accounting & Finance: Sage 50, Sage 200, Xero, SAP, Accounts Payable/Receivable
• CRM & Marketing Tools: Mailchimp, Canva, Adobe
• Office & Admin: Excel, organisational systems, and customer relationship platforms

Alongside my technical skills, I’m known for my problem-solving mindset, attention to detail, strong numerical ability, and the ability to stay calm and focused under pressure.